Manor House

Updated 24 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures This was a targeted inspection looking at the infection prevention and control measures the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 27 January 2022 and was unannounced.

Updated 24 February 2022

About the service:

Manor House is situated in Hexthorpe, a suburb of Doncaster. The service provides accommodation and personal care for up to ten people who have learning disabilities. At the time of the inspection eight people were using the service. This included one person who was living in a flat that is an annex to the main building.

People’s experience of using this service:

The service was developed and designed before the guidance, Registering the Right Support came into being. However, the registered provider worked to make sure the service was run in line with the values that underpin this and other best practice guidance. These values include choice, promotion of independence and inclusion. The service adhered to the principle that people with learning disabilities and autism should be able to live as ordinary a life as any citizen.

People received support which was tailored to their needs, delivered by staff who treated them with respect and understood their goals and aspirations. Staff treated people with warmth and empathy, and exhibited a passion for their roles.

The management team had fostered a culture of openness and improvement. There was effective communication between staff and managers, underpinned by team meetings, staff supervision and appraisal. Staff received training and support to make sure they had the skills and knowledge to carry out their role effectively.

People had access to healthcare services as required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were protected against the risk of abuse. Staff had received training in relation to safeguarding, and records showed the provider had taken appropriate steps when people were suspected to be at risk of abuse.

People received support in an environment that was safe. The premises were regularly audited to make sure they were safe and fit for purpose, although there was room to improve the décor in the shared areas. Staff had received appropriate training in relation to health and safety. People’s feedback was regularly sought, so that they could contribute to improvements within the service.

Rating at last inspection:

The service was last inspected on 1 February 2018, where it was rated requires improvement. At inspection we found the registered provider had taken action to address the shortfalls we found at that time, and the rating had improved to good.

Why we inspected:

This was a planned comprehensive inspection based on the rating at the last inspection.