31 January 2014
During an inspection looking at part of the service
We found that the provider had improved recruitment systems to ensure that, for all new employees, appropriate information about them was in place and they were of good character. There was evidence of new applicants not becoming employed if recruitment checks could not be appropriately completed. The recruitment checks of established staff were also reviewed, with actions taken where needed. This helped to ensure that people were cared for, or supported by, suitably qualified, skilled and experienced staff.
We also found that the provider was developing systems to ensure that records relevant to the management of the services were accurate and fit for purpose. People's care plans were now securely available for use by appropriate staff at the office, and there were improved records of phone calls and visits by senior staff. This helped to ensure that people were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained and available to staff.