Parkside Care Home

Updated 27 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 3 February 2021 and was announced.

Updated 27 February 2021

About the service

Parkside Care Home is a residential care home providing personal and nursing care to 21 people aged 65 and over at the time of the inspection. The service can support up to 36 people.

People’s experience of using this service and what we found.

Overall, people, relatives and staff gave us positive feedback about the caring nature of the service. There was a strong, visible person-centred culture. Staff spoken with made very positive comments about the staff team and registered manager.

The registered manager had been working with the local authority to improve the service. We have made a recommendation that the provider continues to seek and act on feedback from external professionals on the services provided, for the purposes of continually evaluating and improving the service.

There were enough staff to ensure people’s care and support needs were met on the day of the inspection. However, the providers dependency tool was not effective. We have made a recommendation that the provider review their dependency tool to ensure there are sufficient suitably qualified and competent staff to meet the needs of people using the service and keep them safe at all times. Following the inspection, the manager contacted us to say they would reassess every person’s needs against an effective dependency tool.

The provider completed appropriate pre-employment checks for new staff, to check they were suitable to work at the service. People had individual risk assessments in place so staff could identify and manage any risks appropriately. However, we found some people’s care records needed more information about specific health conditions. We spoke to the manager about this and following the inspection they contacted us to say they had updated all care plans to reflect people’s specific health conditions.

Safeguarding procedures were robust, and staff understood how to safeguard people. Systems were in place to make sure managers and staff learned from events such as incidents, concerns and investigations. Staff told us they had training to enable them to perform their roles and were able to improve and develop new skills.

Staff felt supported and told us they received regular supervision. Medicines were managed safely at the service. We saw infection control audits were undertaken which showed any issues were identified and acted upon.

Respect for privacy and dignity was at the heart of the service’s culture and values. People and staff felt respected and listened to. The service promoted people’s wellbeing by taking account of their needs including activities within the service and community. People made positive comments about the quality of food provided and told us their preferences and dietary needs were accommodated.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Complaints were recorded and dealt with in line with organisational policy. There were planned and regular checks completed at the service to check the quality and safety of the service provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 31 January 2019).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.