A single inspector carried out this inspection. The focus of the inspection was to answer the five key questions; is the service safe, effective, caring, responsive and well-led?Below is a summary of what we found. The summary describes what people using the service, their relatives and the staff told us, what we observed and the records we looked at.
If you want to see the evidence that supports our summary please read the full report.
Is the service safe?
We found that the service was safe because people were protected against the risks associated with the use and management of medicines. People received their medicines at the times they needed them and in a safe way. Medicines were recorded appropriately and kept safely.
CQC monitors the operation of the Deprivation of Liberty Safeguards which applies to care homes. The registered manager had made applications where a person's liberty had been considered to have been deprived at the home. These had been submitted in line with the homes policies and procedures. Relevant staff had been trained to understand when an application should be made and how to submit one.
People told us they were happy with the care they received and their needs had been met. One person told us, 'It's a really nice home, I couldn't manage without them'.
On the day of the inspection the home was clean and there were no unpleasant odours. People who used the service said they were happy with the standard of cleanliness.
Is the service effective?
We found care plans for people were detailed and gave clear guidance to care workers about how to support people.
People told us they were generally happy with the care they received and their needs had been met.
Staff were knowledgeable about people's needs. One person who used the service told us, 'The staff are very good here, I'm looked after well.'
Is the service caring?
People were supported by kind and attentive staff who knew them well and spoke positively about people as individuals. Care records showed people were cared for using individual approaches. Staff showed a good understanding of the care needs of the people they supported.
Is the service responsive?
People's needs were assessed before they were provided with support by the service. People's needs were regularly reviewed and their health monitored. Where appropriate referrals were made to other health professionals this was done in a timely manner.
The provider had a complaints policy in place. The registered manager responded to complaints and concerns in a timely manner.
Is the service well-led?
We saw systems for quality assurance and monitoring at the home. These included medicines, infection control and accidents and incidents. It was clear that the registered manager carried out regular audits which ensured people received good care and support.
Staff had a good understanding of the ethos of the service and quality assurance processes were in place. People who could talk to us told us they felt involved in the running of the service and felt their opinions mattered. Staff were clear about their roles and responsibilities.