We spoke with six people using the service on the day of our inspection. All of the people spoke positively about their experiences of the practice. One person said, 'Staff are really good and friendly. I don't worry when I come here.' Another told us, 'I have nothing but praise for this practice. The receptionists always do their best to fit you in.' Another said, 'We are very pleased with the service we get.'People we spoke with told us practice staff discussed their care and treatment options with them. We looked at the records of people using the service and saw people had been involved in discussions about their care and treatment. We saw staff took prompt action when tests or further investigations were needed, such as referrals to the local hospital.
The provider had procedures in place for staff to report any concerns they had about the welfare and wellbeing of people using the service. Practice staff had received training in child protection and safeguarding of vulnerable adults. Medicines within the practice were kept safely and securely.
People told us the environment was clean and tidy. From our own observations the practice was clean and had been well maintained.
People were asked for their views and experiences about using the service and this had been used to make changes and improvements that people wanted. The provider also undertook regular audits to monitor and review the quality and safety of the service provided.