9 September 2013
During an inspection looking at part of the service
There were sufficient skilled and experienced staff to safely meet the needs of people who use the service.
There were sufficient skilled and experienced staff to safely meet the needs of people who use the service.
People's privacy, dignity and independence were respected. People's views and experiences were taken into account in the way the service was provided and delivered in relation to their care. People who used the service told us that the GP explained treatment options. One person said "I tell my problems, we discuss and I get a choice with the risks and benefits."
People we spoke with told us of their experience of the practice. People told us that the clinical staff took time to discuss and explain their care and treatment. All the patients we spoke with were happy with the service they received from the practice.
People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.
We found that the provider did not have effective recruitment procedures in place to ensure only suitable staff were employed at the service.
People who use the service, their representatives and staff were asked for their views about their care and treatment and they were acted on.