The Care Quality Commission
  • Doctor
  • GP practice

Elm Tree Medical Centre Also known as Dr Farah Zafar and Dr Ellahi Mansoor

Overall: Good read more about inspection ratings

22B, Westbury Street, Thornaby, Stockton-on-tees, TS17 6PG (01642) 616663

Provided and run by:
Elm Tree Medical Centre

All Inspections

During an assessment under our new approach

The Elm Tree Medical Centre is an NHS GP practice which provides primary care services to patients in an area of Stockton-on-Tees, Cleveland. We carried out an announced assessment of one quality statement, equity of access, under the key question Responsive at Elm Tree Medical Centre on the 5 March 2024. We carried out the assessment as part of our work to understand how practices are working to try to meet peoples demands for access and to better understand the experiences of people who use services and providers. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know staff are carrying this out whilst the demand for general practice remains exceptionally high, with more appointments being provided than ever. However, in this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. The assessment of the quality statement equity of access includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement. Overall, the practice is rated as good and the key question responsive continues to be rated as providing a good service. We found that the practice organised services to meet patients’ needs, particularly those who were most likely to have difficulty accessing care. People can access care, treatment, and support when they need it, in a timely manner, and in a way that works for them. The practice seeks out and uses feedback, data, and other information to monitor and improve access. Feedback and data demonstrated peoples experience for access at this practice was very positive.

20 June 2019

During a routine inspection

We carried out an announced comprehensive inspection at Elm Tree Surgery on 20 June 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
  • There was a high level of patient satisfaction in relation to access and ease in which to get through to the practice. This was higher than the CCG and National Average.

Whilst we found no breaches of regulations, the provider should:

  • To establish which emergency drugs need to be in place and have a relevant risk assessment.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Car