We carried out a review of the data available to us about Home Instead Senior Care Godalming on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Home Instead Senior Care Godalming, you can give feedback on this service.
Home Instead Godalming is a domiciliary care agency that provides support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. There were 12 people receiving the regulated activity of personal care at the time of our inspection.
People’s experience of using this service and what we found
Home Instead Godalming is a new agency that focuses on providing personal support through companionship. Feedback was positive about the service people received. People felt valued and told us that their care met their needs and enabled them to continue to live their lives as they wished.
There were good systems in place to keep people safe. Risks had been assessed and action taken to safeguard people from the risk of abuse or avoidable harm.
Enough staff were employed to meet the needs of the people who received personal support. People were supported by a regular and reliable team of staff who knew them well. Staff were kind and compassionate in their approach and supported people to retain their independence and live full and meaningful lives.
The provider took appropriate steps to ensure staff were suitably vetted prior to appointment. Specialist and mandatory training were ongoing to ensure staff had the skills and experience to support people effectively.
Each person was assessed prior to the commencement of care, from which a personalised plan of care was devised. A new electronic care and monitoring system provided real time oversight of the care being delivered.
The management team worked proactively with other healthcare professionals to ensure a holistic approach to care. There were systems in place to keep people healthy, hydrated and ensure medicines were administered as prescribed.
The provider was proactive and committed to delivering high quality support and had a clear strategy for expanding the business, without compromising on quality.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 07/05/2018 and this is the first inspection.
Why we inspected
This was a planned inspection as part of our routine schedule of inspections.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.