The Care Quality Commission
  • Doctor
  • Urgent care service or mobile doctor

Archived: Chester Urgent Care Unit

1829 Building, Countess of Chester Health Park, Chester, Cheshire, CH2 1UL (01244) 385385

Provided and run by:
Partners4Health Ltd

Important: This service was previously managed by a different provider - see old profile

All Inspections

11, 12 September 2013

During a routine inspection

We spoke to six patients. They were all very positive about the experience and the advice and/or treatment they had received. They said that a thorough assessment was carried out prior to being given advice or treatment and that any tests and treatments were fully explained. They said they were confident in the abilities of the nurses and doctors who provided the service. Four said that they were impressed by the short waiting time. Some comments made were:-

'I was very impressed by the service. I was looked after very well. The nurse I saw was very knowledgeable and took their time. They were very thorough'

'I was very happy with the service. It was quick. The treatment was clearly explained.'

'I got a very good service. The staff I saw were helpful and friendly. They listened to me.'

We found that patients were involved in the service provided to them. There was a clear system in place to ensure that the service was only provided to patients whose needs could be met. We found that the people who used the service were given information about their treatment and health care advice where needed.

There was an effective recruitment procedure which meant patients received care and treatment from staff who were suitable for their role. We found that there were systems in place to assess and monitor the quality of the service and to ensure good standards were maintained.