Archived: National Neurological Services

National Neurological Services provide care and support for people living with mental health issues. At the time of the inspection they were supporting three people in their own home.

People’s experience of using this service:

People were happy about the way they were supported and made positive comments about staff. The manager considered the views of people, their relatives and staff about the quality of care provided and used the feedback to make improvements to the service.

People told us they felt safe and staff were kind and friendly. Safeguarding adults’ procedures were in place and staff understood how to protect people from abuse. Recruitment processes ensured new staff were suitable to work in the home. There were enough numbers of staff deployed to meet people's needs in a flexible way and to ensure their safety. People received their medicines when they needed them from staff who had been trained and had their competency checked. Risk assessments were carried out to enable people to retain their independence and receive support with minimum risk to themselves or others.

People were given choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People’s care and support needs were assessed prior to them using the service to ensure their needs could be met. Arrangements were in place to ensure staff received ongoing training, supervision and support. People were supported at mealtimes in line with their support plan and had access to various healthcare professionals, when needed.

Staff spoke with people in a friendly manner. They knew about people backgrounds and about their routines and preferences. People, where possible, had been consulted about their care needs and had been involved in the support planning process. People had access to a range of activities in line with their support plan. People were aware of how they could raise any complaints or concerns if they needed to and had access to a complaint’s procedure.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

The service was registered with us in June 2018 and has not been rated before.

Why we inspected:

This was a planned inspection of a new service.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.