1 December 2016
During a routine inspection
The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were supported by staff who understood the risks people could face and knew how to make them feel safe. People were given the support they required to regain their independence safely.
People received a flexible service that suited their individual circumstances because staff were available to provide this as planned. People were supported to be responsible for managing their medicines.
People were supported by staff who were trained and given guidance on how to meet their needs. People’s human right to make decisions for themselves was respected and encouraged.
People were supported to be responsible for ensuring they were able to meet their nutritional and healthcare needs.
People were treated with respect by staff who demonstrated compassion and understanding. They were encouraged to set goals to maximise their strengths and build on their independence.
People were given the support they needed to be responsible for meeting their own needs without being dependent on others. People knew how to raise any concerns if they needed to.
People used a service that was tailored to suit their needs. There were systems in place to monitor the quality of the service and make improvements when needed.