This practice is rated as Good overall. (Previous inspection September 2015 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Dr Ahmed El Safy on 16 February 2018 as part of our inspection programme.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
- Quality Outcomes Framework (QOF) for 2016/17 showed the practice had achieved 100% of the points available to them for providing recommended treatments for the most commonly found clinical conditions.
- Staff involved treated patients with compassion, kindness, dignity and respect.
- Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
- There was a focus on continuous learning and improvement at all levels of the organisation.
- The practice had taken action to address the areas we told them they should improve when we inspected the practice in September 2016.
- Relationships between staff and the management of the practice were positive and supportive.
The areas where the provider should make improvements are:
- Review the arrangements for the recruitment of locum GPs to ensure it included checks of the GP’s mandatory training and verification of identity.
- Complete the process of recording the immunisation status for non-clinical members of staff.
- Carry out a recorded risk assessment to determine the list of emergency medicines that will be stocked locally.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice