We carried out an announced comprehensive inspection at Kingfisher Medical Centre on 9 April 2019 as part of our inspection programme. This was the first inspection of this service. The service was registered by CQC on 16 May 2018 and is registered to provide four regulated activities: Diagnostic and screening procedures; maternity and midwifery services; treatment of disease, disorder or injury; and surgical procedures.
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups.
We found that:
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- There was a comprehensive system of clinical audits which drove improvements in the quality of care.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
- The way the practice was led promoted the delivery of high-quality, person-centred care.
- The practice focussed on analysis of data to drive and evaluate change.
Whilst we found no breaches of regulations, the provider should:
- Improve the identification of carers to enable this group of patients to access the care and support they need.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care