Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection of Dr Christopher Steere, also known as Neston Medical Centre at on 20 September 2016. The overall rating for the practice was Good. The full comprehensive report on the September 2016 inspection can be found by selecting the ‘all reports’ link for Dr Christopher Steere on our website at www.cqc.org.uk.
This inspection was a desk-based review carried out on 16 January 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 20 September 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.
Overall the practice is rated as Good.
Our key findings were as follows:
The following improvements to the service had also been made:
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A formal process for reviewing significant events had been put in place.
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The system for ensuring staff understood how to identify child and adult safeguarding concerns had been reviewed.
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Improvements had been made to the records kept relating to staff recruitment.
- A recording system had been introduced to demonstrate that cleaning standards were being maintained.
- The system for identifying staff training needs and completion of training had been reviewed.
- All staff had either received an annual appraisal or an appraisal had been planned for February 2017.
- An annual review of complaints had been undertaken and the contact details of the Parliamentary Health Service Ombudsman was now included in correspondence sent to complainants.
However, there was an area of practice where the provider should make improvements.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice