BBA Care Ltd London

Updated 13 January 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with CQC. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service two working days’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We reviewed information we had received about the service since their registration. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection-

We spoke with the registered manager, care consultant manager, administrator/supervisor and nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We spoke with two care staff and one relative by telephone during the visit at the location’s office.

We reviewed a range of records which related to people's individual care and the running of the service. These records included one person’s care file, two staff files in relation to recruitment and staff supervision, policies and a range of records relating to the management and quality monitoring of the service.

After the inspection

We continued to seek clarification from the registered manager to validate evidence found. The care consultant manager was responsive in providing us with further information and documentation to do with the management and running of the care service.

Updated 13 January 2022

About the service

BBA Care Ltd London is a domiciliary care agency registered to provide personal care to people in their own homes. At the time of this inspection, one person was receiving assistance with their personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People's care and support were personalised. A relative spoke positively about the service provided by the care agency. They told us it was well run, and the person was well cared for.

Systems were in place to protect people from abuse. These included safeguarding policies and training for staff. Care staff knew how to identify and report concerns. Personalised risk assessments helped keep people safe and supported their independence. Infection control practices helped minimise the risk and spread of infections.

Staff participated in the regular COVID-19 testing and vaccination programme, and were kept well informed by the provider about government COVID-19 guidance.

Appropriate recruitment processes helped ensure only suitable staff were employed to provide care and support to people using the service. The provider ensured that there were enough suitably skilled staff to provide people with the care and support they needed and wanted.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. People were supported to make decisions about their care and these were respected by the service.

There were quality assurance systems in place that monitored the service provided to people. Management ensured policies and procedures met current legislation and were up to date. There were effective systems in place to obtain feedback from people about the quality of the service they received. Improvements to the service were made when needed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 11/06/2018 and this is the first inspection.

Why we inspected

This was a planned comprehensive inspection to review the key questions, Safe, Effective, Caring, Responsive and Well-led and rate this service.

Follow up

We will continue to monitor information we receive about the service using our monitoring systems which will indicate when we next inspect. If we receive any concerning information we may inspect sooner.