29 October 2013
During a routine inspection
People we spoke with told us they felt that care workers treated them with respect. Comments included "all of the staff are very kind, they can't do enough for me".
People who used the service and their relatives told us they were very happy with the care they received. They said "it's absolutely brilliant', "they look after me beautifully' and 'we'd be lost without them'. Care plans contained enough detail so care workers knew how to meet people's needs.
People who used the service told us they were happy with the way staff supported them to take their medication. There were clear policies for care workers to follow to make sure people were protected.
We found that care workers received appropriate training and professional development so they could carry out their job role effectively.
There were systems in place to monitor and improve the quality of the service provided. People told us that their comments were listened to and acted upon. People told us "nothing could be better' and 'we've got no complaints, they know we're happy'.