We carried out a review of the data available to us about 2 & 3 St Clements Vean on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about 2 & 3 St Clements Vean, you can give feedback on this service.
This service is a domiciliary care agency. It provides personal care to people living in their own houses and
flats in the community. It provides personal and nursing care to adults, younger disabled adults, and children. The packages of care that provided range from 30 minutes a day to 24 hour care dependant on the person's care needs. The care provided is in the Roseland and surrounding area of Cornwall. At the time of the inspection the service was supporting 28 people with personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People felt valued and cared for by staff and told us the staff’s dedication to care was clear. The provider led the culture of caring within the service by taking every opportunity to improve people’s lives beyond the remit of the service. Staff spoke about people with great affection and were passionate about supporting them to achieve positive outcomes. They understood what was important to people’s wellbeing and made people feel special. They showed commitment to people beyond the calls they were allocated to provide. People were empowered to express their views by staff who had built trusting relationships with them.
People felt safe being supported by the service and told us they always received their calls at the right time. People’s records guided staff on how to reduce risks to people and staff understood how to recognise and report and concerns. People received their medicines on time from trained staff.
People only received support from staff who had been trained to meet their needs. Staff told us they felt well supported in their role. We have made a recommendation about staff recruitment processes.
People were supported to maintain their health and staff worked with other professionals to ensure people received the care they needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.
People received care that was tailored to meet their individual needs, this included providing support to follow pastimes or interests. Complaints were listened to and appropriate action taken to improve the service.
People told us the service was well led. Staff were keen to deliver a person-centred service to people that truly empowered them to be in control of their lives. People valued the care and support they received and were consulted about how the service could be improved. We have made a recommendation about the oversite and support available to the service’s clinical lead.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service good (published 7 November 2017). Since this rating was awarded the service has moved premises. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
Why we inspected
This was a planned inspection based on the previous rating.