Arch Futures

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

This assessment included a visit to the service on 17 and 18 April 2024, and was completed on 30 April 2024 . We looked at 3 quality statements; learning culture; involving people to manage risks; and safe and effective staffing. We expect health and social care providers to guarantee autistic people and people with a learning disability respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The service met this guidance. Staff told us they were well supported in their roles. Safe staff recruitment processes were in place and there were enough staff to support people safely. Staff had received training and demonstrated a good understanding of their responsibilities to support people to manage risks.

People's experience of this service

Care was person-centred and promoted people’s dignity, privacy and support needs. The feedback from people and relatives demonstrated they were happy with the care and support the service provided. People and relatives felt fully involved in identifying risks associated with their care and support and lifestyle choices and contributing to identifying measures to reduce risks. Comments included, “All staff are like family but we still have professional relationships, they respect our home and work with us.