Meadows Court Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People’s needs and risks were assessed, and care plans were created to guide staff about how best to support them. We found some care plans needed reviewing to ensure all areas were up to date and some would benefit from additional information about people’s healthcare needs. Staff knew people well and how to support them in a way which reflected their needs, risks and preferences. Specialist support was requested from community agencies when it was needed. People were encouraged to make decisions about their care when they could. When people lacked the capacity to do this, their relatives were consulted in line with the Mental Capacity Act 2005 (MCA). People looked relaxed and comfortable around staff and felt able to ask for support when they needed it.

This service scored 58 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People's care needs were discussed with them, or when appropriate their relatives, so that staff could provide people with care which reflected their needs and preferences. A person told us, “I was asked a lot of questions before I came here which I didn’t want to answer, but it was all about me and what was best” and “[Staff] asked me what [person] needed when they first went there and it has been updated recently.”

Staff were familiar with people's needs and risks. They knew how to support people in a way which reflected their individual needs and kept them safe.

People’s needs and risks were assessed and documented to guide staff about how best to support them. Referrals to community agencies were made when people needed specialist support. We found that some care plans would benefit from additional information about people's specific health conditions, to ensure staff had the knowledge to meet their needs and manage any risks effectively. We also noted that when care plans were updated using the provider’s electronic care planning system, the updated information did not always pull through to all relevant sections, for example if a person’s mobility needs had changed. The manager told us they would address this issue.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

People's consent was sought, and they were involved in decisions about their care when they were able to be. A relative told us, “[Staff] make [person] aware of what is happening and what care they are going to give her. [Staff] communicate all the time.”

Staff were aware of the Mental Capacity Act 2005 (MCA). One staff member told us they required further support with this, and it was being addressed.

We observed staff interacting with people and encouraging them to make decisions about their care when they could. When people lacked the capacity to make decisions about their care, and when they needed to be deprived of their liberty to keep them safe, their relatives had been consulted in line with the MCA.