The Care Quality Commission
  • Dentist
  • Dentist

Dr Sunday Samuel Dental Surgery

Courtyard House, 39 St Johns Hill, Shrewsbury, Shropshire, SY1 1JQ (01743) 343200

Provided and run by:
Dr Sunday Adewale Samuel

Important: The provider of this service changed. See old profile

All Inspections

06 March 2024

During an inspection looking at part of the service

We undertook a follow up focused inspection of Dr Sunday Samuel Dental Surgery on 6 March 2024. This inspection was carried out to review the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.

The inspection was led by a CQC inspector.

We had previously undertaken a comprehensive inspection of Dr Sunday Samuel Dental Surgery on 6 December 2023 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well-led care and was in breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

You can read our report of that inspection by selecting the 'all reports' link for Dr Sunday Samuel Dental Surgery on our website www.cqc.org.uk.

When 1 or more of the 5 questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.

As part of this inspection, we asked:

  • Is it well-led?

Our findings were:

Are services well-led?

We found this practice was providing well-led care in accordance with the relevant regulations.

The provider had made improvements in relation to the regulatory breach we found at our inspection on 6 December 2023.

Background

Dr Sunday Samuel Dental Surgery is in Shrewsbury and provides NHS and private dental care and treatment for adults and children.

There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with specific needs.

The dental team includes 1 dentist, 1 qualified dental nurse, 3 trainee dental nurses and 1 dental hygienist. The practice has 2 treatment rooms.

During the inspection we spoke with the dentist and the qualified dental nurse. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Monday to Friday from 9am to 5pm

There were areas where the provider could make improvements. They should:

  • Improve the security of NHS prescription pads in the practice and ensure there are systems in place to track and monitor their use.

06 December 2023

During a routine inspection

We carried out this announced comprehensive inspection on 6 December 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were not always available in line with guidance.
  • The practice did not have systems to manage risks for patients, staff, equipment or the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was a lack of effective leadership or a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Short falls were found with complaints management to show they were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

Dr Sunday Samuel Dental Surgery is in Shrewsbury and provides NHS and private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for people with disabilities, are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 2 dentists, 2 dental nurses, 1 dental hygienist and 1 receptionist. The practice has 2 treatment rooms.

During the inspection we spoke with 1 dentist, 2 dental nurses and the receptionist. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Monday to Friday from 9am to 5pm

We identified regulations the provider was not complying with. They must:

  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

Full details of the regulation the provider was not meeting are at the end of this report.

There were areas where the provider could make improvements. They should:

  • Implement audits for prescribing of antibiotic medicines taking into account the guidance provided by the College of General Dentistry.

26 January 2016

During a routine inspection

Background

Sunday Samuel Dental Practice is a mixed dental practice providing private and NHS treatment for adults and children. The present owner had taken over the practice two years ago. The practice is situated in a converted commercial property. The practice had one dental treatment room with an area set aside for the cleaning, sterilising and packing dental instruments, a reception and separate waiting area on the ground floor.

The practice is open 08.30am to 5.00pm Monday to Friday. The practice is open on the occasional Saturday 9.00am-2.00pm. The practice has one dentist, the practice owner, and they are supported by one trainee dental nurse and a receptionist.

The practice owner is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

Before the inspection, we sent Care Quality Commission comment cards to the practice for patients to complete to tell us about their experience of the practice. We received feedback from 92 patients. These provided a completely positive view of the services the practice provides. Patients commented on the high quality of care, the caring nature of all staff, the cleanliness of the practice and the overall high quality of customer care.

Our key findings were:

  • The practice philosophy was to provide high quality patient centred care with an emphasis on the prevention of dental disease at all times
  • The dentist and the trainee dental nurse had been trained to handle emergencies and appropriate medicines and life-saving equipment was readily available in accordance with current guidelines.
  • The practice appeared very clean and well maintained.
  • Infection control procedures were robust and the practice followed published guidance.
  • The dentist acted as the safeguarding lead with effective processes in place for safeguarding adults and children living in vulnerable circumstances.
  • A system was in place to report incidents with practice meetings used as a vehicle for shared learning.
  • The dentist provided dental care in accordance with current professional and National Institute for Care Excellence (NICE) guidelines
  • The service was aware of the needs of the local population and took these into account in how the practice was run.
  • Patients could access treatment and urgent and emergency care when required.
  • Staff recruitment files were well organised and complete.
  • Staff had received training appropriate to their roles and were supported in their continued professional development (CPD).
  • Staff we spoke to felt well supported by the practice owner and were committed to providing a quality service to their patients.
  • Information from 92 completed Care Quality Commission (CQC) comment cards gave us a completely positive picture of a friendly, caring, professional and high quality service.
  • The practice received two complaints throughout 2015 and all complaints had been dealt with effectively according to the practice complaints procedure.