We carried out a review of the data available to us about Your Life (Guildford) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Your Life (Guildford), you can give feedback on this service.
Your Life provides regulated personal care and domestic help for older people who live at The Clockhouse in Guildford. The Clockhouse operates as a single housing community, with facilities on site. There are 44 apartments for people aged over 70 years.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. At the time of inspection, two people who lived at The Clockhouse were receiving a personal care service. We also considered any wider social care provided to others living in this housing for older people.
People’s experience of using this service and what we found
People received safe care and were protected from the risk of abuse. There were enough staff on hand to deliver safe care for people, and there was availability of back up care if required as the service grew. People’s medicines were administered safely and correctly, and staff protected people from the risk of infection in their practice.
People’s health and wellbeing was promoted. They were supported to stay active and access health services when needed. Staff provided consistent care and support. Those who needed help with their nutrition had support with their meals. There was an onsite restaurant available and people were enabled to use this if they wished. People were asked for their consent to any care being given.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. Policies and systems in the service supported this practice.
People were supported by kind and caring staff. They experienced dignified care and privacy in their own apartments. People’s independence was respected and promoted by staff and through the care arrangements.
People’s individual needs were known and documented to support the provision of personalised care. This included their wishes for when they became unwell or at the end of their life. There were options on site for social groups and relevant activities that people enjoyed. People knew how to complain should it become necessary.
The care and support service were integrated within the housing community and people said it was, “Well managed.” Although the personal care delivery was currently a small part of the service, the key foundations for growth were in place. There was a quality assurance system for monitoring the personal care. The provider had governance arrangements to oversee the delivery of care as the service grew. The registered manager was well thought of and had plans to develop the care delivery and improve the quality of life for people living at The Clockhouse.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 14/06/2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on the requirement to inspect news services within one year or registration.