Treal Care UK Limited

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Quality assurance systems were in place to ensure people received safe and personalised support. Quality monitoring systems were in place to ensure feedback can be sought from people and staff to ensure there was a culture of continuous improvement.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff were positive about the registered manager. A staff member told us, " [Registered manager] is a nice lady always smiles and is helpful.”

Staff were positive about the management of the service. Records showed the service had received a number of compliments from relatives on care provided. Comments included, ‘They [staff] are so kind, gentle and caring and professional in all ways and always willing to help and do anything if asked’ and ‘[Staff member] has given my mum all the help she needs and does everything for her and takes her time to really care for mum.’ Staff meetings were held regularly by the management team. Agenda involved training, safeguarding, care visits and performance. Management also gave staff opportunities to provide feedback on the service.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff were positive about the service. Staff told us the culture within the service was positive and they were supportive when needed. Staff also informed they knew the tasks to be completed and training was provided regularly.

We saw evidence that the service carried out a range of audits covering different areas such as on medicines and care plans. A monthly operations audit was completed. The audit included staffing, training needs, incidents, care punctuality and medicine management. This ensured management had oversight of the running of the service. Spot checks were also carried out to check staff competency when supporting people. Comment from a professional included, ‘They are so gentle and kind, going that little bit extra.’ Surveys had also been completed for people and staff. The results were analysed and action taken where required to ensure there was a culture of continuous improvement. Results were mostly positive. A relative told us, “I am very pleased with the agency, hence why I have used them for about 3 years. I would definitely recommend them to other people.”

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.