Archived: Pegasus Medical (1808) Limited

Pegasus Medical (1808) Limited is operated by Pegasus Medical (1808) Limited. The provider is a patient transport service specialising in transporting patients with mental ill health based in the Erdington areas of Birmingham.

We inspected this service using our comprehensive inspection methodology. We carried out the unannounced inspection on 3 March 2020.

To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led?

Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.

The provider had not been inspected since it registered with CQC. We rated it as Good overall.

• We saw the provider had exceeded it’s 90% compliance target for active staff completing statutory and mandatory training.

• The provider had an effective staff recruitment processes with all necessary checks on new staff having been carried out.

• We observed the provider`s staff providing care in a very sensitive and dignified way.

• The provider`s staff were able to describe how they met the needs of patients including meeting the needs of patients from diverse backgrounds.

• Managers we spoke with understood the challenges to quality and sustainability and could identify the actions needed to address them.

Heidi Smoult

Deputy Chief Inspector of Hospitals on behalf of the Chief Inspector of Hospitals