Archived: Hexarad Group Ltd

This is the first time we have rated this location. We rated it as good because:

• The service had enough staff to provide a safe service. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. Staff assessed risks to patients, acted on them and kept accurate records. The service managed safety incidents well and learnt lessons from them. Staff collected safety information and used it to improve the service.
• There were systems in place to escalate urgent and significant findings. Managers monitored the effectiveness of the service and made sure staff were competent for their role. Staff worked well together for the benefit of patients and all staff had access to up to date policies that reflected national guidance.
• Referring organisations could access the service when they needed it and received their reports within the agreed time frame.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. Staff were clear about their roles and accountabilities. The service engaged well with the referring organisation to plan and manage services and all staff were committed to improving services continually.