We spent time during our visits observing how the practice worked and speaking to the General Practitioner (GP), patients, staff and stakeholders. Patients told us they felt their needs were met by the practice and we saw positive exchanges between patients and staff.Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. We saw the general practitioners were following national guidance as well as local Clinical Commissioning Group (CCG) guidelines to make sure they were following best practice.
We saw the practice was up to date with infection control policies and procedures and when we spoke with staff they had a clear understanding how to reduce the risk of cross infection. The surgery was clean and well maintained.
Staff were not always provided with support, guidance and training to make sure they were able to carry out their role safely. Non clinical staff had not had an appraisal. This meant that staff were not supported to deliver care safely and to an
appropriate standard.
We found the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.
The provider took steps to make sure they had an effective system to regularly assess and monitor the quality of service that people receive.