18 January 2017
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection of Highfield Surgery on 18 January 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
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People were protected by a strong, comprehensive safety system and a focus on openness, transparency and learning when things went wrong. Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. Opportunities for learning from internal and external incidents were maximised.
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Risks to patients were comprehensively assessed and well managed.
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Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff were sufficiently trained and had the appropriate knowledge and experience to effectively deliver care and treatment.
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Patient outcomes were in line with or above local and national averages.
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Patients said they were treated with compassion, dignity and respect and that they were suitably involved in their care and decisions about their treatment.
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The practice had good facilities and was well equipped to treat patients and meet their needs.
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Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
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There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
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The provider was aware of and complied with the requirements of the duty of candour.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice