The Care Quality Commission
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  • GP practice

Archived: Prospect Road Surgery

Overall: Good read more about inspection ratings

174 Prospect Road, Scarborough, North Yorkshire, YO12 7LB (01723) 360178

Provided and run by:
Prospect Road Surgery

Important: The provider of this service changed. See new profile

All Inspections

6 July 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Prospect Road Surgery on 6 July 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
  • The practice had clearly defined and embedded systems to minimise risks to patient safety.
  • Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
  • Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients whose comments we received said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.

The areas where the provider should make improvement are:

Complete an annual infection control audit.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

11 November 2014

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out this comprehensive inspection on 11 November 2014, and visited the location of Prospect Road Surgery, Scarborough. The practice provides general medical services (GMS) to approximately 7,500 patients from Scarborough and surrounding areas.

Overall, this practice was rated as good.

Our key findings were as follows:

  • Patients reported the practice provided a caring service, where people were treated with dignity and respect.
  • Patients reported good access to the surgery and told us they did not have particular problems in obtaining appointments.
  • The practice held regular multi-disciplinary care meetings to ensure good care was provided.
  • Staff reported they felt valued and able to give feedback, and communication was good throughout the practice.

However, there were also areas of practice where the provider needs to make improvements.

Importantly, the provider must:

  • Ensure safeguarding policies for children and vulnerable adults are implemented, and staff are familiar with the procedures through provision of appropriate training.

In addition the provider should:

  • Implement an infection control policy to be able to demonstrate adherence to infection control guidance.
  • Review and if necessary update policies and procedures on a regular basis, and record these review dates.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice