We spent time observing the way the practice worked and spoke to patients and staff. We spoke with five patients, all felt they could and would recommend the practice, even where they voiced frustrations/issues.One person told us 'I can't really fault the place' Another person said 'The staff are all pleasant'. Generally we found that patients felt that the general practitioners (GPs) and nurses explained things well to them and listened. They also felt they were given choices about treatment options.
We saw the provider had taken reasonable steps to identify the possibility of abuse from happening. The practice was clean and had the appropriate standards of cleanliness. There were systems in place to identify, monitor and manage risks to those using, working in or visiting the service.
We found that the provider had an effective system in place to monitor when training was needed or was due for renewal. Staff were properly supported through basic training and appraisals to perform their roles.