This practice is rated as Outstanding overall. (Previous inspection August 2015 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Outstanding
Are services responsive? – Outstanding
Are services well-led? - Outstanding
We carried out an announced comprehensive inspection at Silverdale Family Practice on 15 November 2018 as part of our inspection programme.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice consistently reviewed the effectiveness and appropriateness of the care it provided. It ensured care and treatment was delivered according to evidence based guidelines.
- Feedback from patients who used the service, those close to them and external stakeholders was continually positive about the way staff cared for patients.
- Patients found the appointment system easy to use and reported access to appointments was good, staff confirmed this.
- Leaders had the capacity and skills to deliver high-quality, sustainable care. They had an inspiring shared purpose, strived to deliver and motivated staff to succeed.
- Staff told us they felt supported and engaged with managers and there was a strong focus on continuous learning and improvement at all levels of the organisation.
We saw one area of outstanding practice:
- The practice participated in the Healthier and Wealthier scheme where free benefits and welfare advice was given to patients. The clinicians identified patients in need of advice and arranged a call-back with a trained adviser. As a result of this patients with a ‘financial outcome’ were on average £3,713 better off. Twenty patient’s ‘Warwick-Edinburgh’ score (a tool used to assess patients’ mental wellbeing) improved from an average of 2.38 to 3.25 (out of 5) after they had received the advice.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice