We decided to undertake an inspection of this service following our annual review of the information available to us. This inspection looked at the following key questions: is the practice effective; is it responsive; is it well-led?
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected;
- information from our ongoing monitoring of data about services and;
- information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups.
We found that:
- Patients received effective care and treatment that met their needs.
- The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
We saw an area of outstanding practice:
- The leadership drove continuous improvement and safe innovation was celebrated. There was a clear and proactive approach to seeking out and embedding new ways of providing care and treatment, and on the day of inspection we saw multiple examples of improvements which benefitted patients. Many of these had come from patient or staff feedback. For example, the practice had increased their prevelance rates, reduced antibiotic prescribing, changed their governance arrangements to make staff roles clearer, and improved access to appointments.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP