Farrow Medical Centre

Updated 14 May 2024

Farrow Medical Centre is an NHS GP practice which provides primary care services to patients in Bradford, West Yorkshire. The practice is registered with the Care Quality Commission to deliver the Regulated Activities; diagnostic and screening procedures, maternity and midwifery services, treatment of disease, disorder or injury, family planning and surgical procedures. The practice is situated within the NHS West Yorkshire Integrated Care Board (ICB) and delivers Personal Medical Services (PMS) to a patient population of approximately 8,600. The practice is part of Five Lane Ends primary care network (PCN) which is made up of 3 other GP practices. The practice was previously inspected in April 2023 and rated inadequate overall and in the key questions Safe, Effective, Responsive and Well-Led. Caring was rated good. We placed the practice into special measures. An unrated follow up inspection was undertaken in September 2023, to check progress against some of the breaches of regulation identified. We carried out this assessment to review the practices current performance in the key questions Safe, Effective, Responsive and Well-Led, and found the practice to have taken appropriate steps to address the issues previously identified. Therefore, we are removing this practice from special measures.

Updated 14 May 2024

As part of the assessment process, we asked the practice to invite patients to share their experience of the service they received via the Give Feedback on Care form on the Care Quality Commission website. We received 237 responses. Of these, 72% were positive about the service they had received from the practice. The less positive responses were largely related to access. The GP Patient Survey for 2024 showed that the practice was performing better than local and national averages in areas such as how easy it is to get through to the practice, and the healthcare professional being good at listening to the patient. The practice did not perform so well in areas such as getting to see or speak to the preferred healthcare professional, and in having enough support from local services or organisations to manage long-term conditions. The practice had reviewed data from previous years as part of their primary care network capacity and access plan and had taken action to make improvements. For example, the practice had installed a cloud-based telephony system and told us that this would be upgraded in August 2024 to allow more functionality, including a call-back system. The practice had not undertaken its own patient survey and there was no Patient Participation Group (PPG) in place. The practice told us that plans were underway to create a primary care network wide PPG.