The Care Quality Commission
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  • GP practice

King Cross Practice

Overall: Good read more about inspection ratings

King Cross Surgery, 199 King Cross Road, King Cross, Halifax, West Yorkshire, HX1 3LW (01422) 230730

Provided and run by:
King Cross Practice

All Inspections

During an assessment under our new approach

Kings Cross Practice provides General Medical Services (GMS) under a locally agreed contract with NHS England to patients in Halifax. We carried out an announced assessment of one quality statement, Equity of Access, under the key question Responsive at Kings Cross Practice on 22 March 2024. Responsive assessments are remote focused reviews to help us understand what practices are doing to try to meet patient demand and the current experience of people who use these services and of providers. People can access services when they need to, without physical or digital barriers, including out of normal hours and in an emergency. People are given support to overcome barriers to ensure equal access. The practice understood the challenges to patient access and responded to patient needs. Following our assessment, the key question of responsive continues to be rated as good. We did not assess the other key questions of safe, effective, caring or well-led. The previous ratings of good for these 4 questions carry forward. The service is still rated as good overall.

14 April 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced inspection at King Cross Practice on 14 April 2015. Overall the practice is rated as good.

We found the practice to be good for providing safe, well-led, effective, caring and responsive services. It was also good for providing services for older people, people with long term conditions, families, children and young people and the working age population.

Our key findings across all the population group areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and managed, including those relating to recruitment checks.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Complaints would be addressed in a timely manner and the practice endeavoured to resolve complaints to a satisfactory conclusion.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice