The Care Quality Commission
  • Doctor
  • GP practice

Duke Street Surgery

Overall: Good read more about inspection ratings

4 Duke Street, Barrow In Furness, Cumbria, LA14 1LF (01229) 820068

Provided and run by:
Duke Street Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Duke Street Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Duke Street Surgery, you can give feedback on this service.

1 October 2019

During an annual regulatory review

We reviewed the information available to us about Duke Street Surgery on 1 October 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

12 August 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Duke Street Surgery on 12 August 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

We saw one area of outstanding practice:

  • The practice is rated outstanding for the care of people whose circumstances make them vulnerable. Strong safeguarding procedures were in place with safeguarding leads for nursing and administration staff in addition to the practice lead. Systems were in place to ensure information was shared effectively between services to keep patients safe. The practice was proactive in supporting multi-agency working with regard to safeguarding. Patients also had access to a mental health trained nurse who could offer physical and mental health reviews, medication reviews and specialist support.

The areas where the provider should make improvement are:

  • Blinds with loop chords in patient areas should be risk assessed or secured.
  • Consider keeping minutes of meetings held in the practice.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

7 May 2014

During a routine inspection

Duke Street in situated in the city centre of Barrow in a Victorian built building it has six GPs, a practice manager, a nurse practioner, a clinical lead, a team of nurses and health care assistants who were supported by receptionists and administration support teams. They provide primary care services for patients in the area of Barrow and its immediate vicinity which included those working offshore.  

Patients we spoke with told us they were happy with the care and treatment they received and they always felt safe. We saw evidence of robust systems in place which helped ensure patient safety by learning from incidents and good infection prevention and control.

The provider had taken robust steps to ensure all staff went through a rigorous recruitment and induction process which helped them to provide suitable care for their patients.

We spoke with members of staff who were positive about the management and leadership team and felt supported in their roles. They said they were approachable and listened to suggestions to improve the service provided to their 9,300 patients. The practice is registered with the Care Quality Commission (CQC) to provide the following regulated activities:- Diagnostic and Screening, Family Planning, Maternity and midwifery services, Treatment of disease, disorder and injury and Surgical Procedures.