Thornbury Medical Practice

Updated 22 May 2024

Date of assessment 12 June to 21 June 2024 Thornbury Medical Practice is located on Rushton Avenue, Bradford, West Yorkshire BD3 7HZ. The provider is registered with the CQC to deliver the Regulated Activities; diagnostic and screening procedures, maternity and midwifery services, treatment of disease, disorder or injury, family planning and surgical procedures. The practice is situated within the NHS West Yorkshire Integrated Care Board (ICB) and delivers General Medical Services (GMS) to a patient population of about 7,150. The practice works with 9 other local GP practices in the PCN 5 primary care network. The practice is open between 8am to 6pm Monday to Friday, and has extended hours opening between 7am and 8am on Thursdays. The practice offers a range of appointment types including book on the day, telephone consultations and advance appointments. Extended access is provided locally through a federation and PCN working where late evening and weekend appointments are available. Out of hours services are provided by Local Care Direct Limited. The practice was previously inspected in September 2023 and rated inadequate overall. We placed the practice into special measures. A follow up inspection was undertaken in January 2024, to check progress against the breaches of regulation identified, however this inspection was unrated. We carried out this assessment to review the practices current performance and found the practice to have taken appropriate steps to address the issues previously identified. Therefore, we are removing this practice from special measures.

Updated 22 May 2024

As part of the assessment process, we asked the provider to invite patients to share their experience of the service they received via the give feedback on care form on the Care Quality Commission website. We received 62 responses. Of these, 38 were positive about the service they had received from the practice. The less positive responses were generally related to access and experience of making an appointment. We spoke with representatives from the patient participation group, who told us they felt listened to by the practice and felt participation on the group kept them well informed of developments within the practice. The practice had taken a number of steps to engage with patients to address equality and health inequalities. This included engagement in local community settings to educate patients and the local community regarding the benefits of cancer screening and childhood immunisations. The practice hosted coffee mornings were patients could attend and access information around financial benefits, reducing energy bills and local voluntary groups where support could be provided.