Updated 6 October 2017
Letter from the Chief Inspector of General Practice
We carried out a focussed inspection at The Phoenix Practice on 2 August 2017. We found the practice to be good for providing safe services and it is rated as good overall.
We previously conducted an announced comprehensive inspection of the practice on 15 June 2017. As a result of our findings, the practice was rated as requires improvement for providing safe services and rated as good for providing effective, responsive, caring and well led services, which resulted in an overall rating of good. At that time, we found that the provider had breached Regulation 12 (1) (Safe care and treatment) of the Health and Social Care Act 2008 due to concerns regarding the safe prescribing and monitoring of high risk medicines.
The practice wrote to us to tell us what they would do to make improvements and meet the legal requirements. We undertook this focussed, follow up inspection to check that the practice had followed their plan and to confirm that they had met the legal requirements.
This report only covers our findings in relation to those areas where requirements had not been met. You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for The Phoenix Practice on our website at www.cqc.org.uk/location/ 1-551197997.
Our key findings across all the areas we inspected were as follows:
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The practice had taken action to ensure that the systems, processes and practices for prescribing and monitoring high risk medicines were appropriate to keep people safe.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice