This practice is rated as Good overall. (Previous inspection 1 October 2014 rating – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at The Border Practice on 17 December 2018 as part of our inspection programme.
At this inspection we found:
- The practice had clear systems to manage risks to patients and staff. When incidents occurred, the practice learned from them and improved their processes.
- The practice monitored the effectiveness and appropriateness of the care it provided to ensure treatment was always appropriate. National data indicators showed there was consistently high performance in managing common long-term conditions.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients found the appointment system easy to use and reported that they could access care when they needed it.
- There was a focus on learning and improvement.
- The practice continuously reviewed the needs of its patient population and adapted processes to improve services for its population.
The provider should:
- Continue to identify means to improve child immunisation uptake.
Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice