Patients told us they felt their privacy and dignity was protected when they visited the practice. Comments included; 'The doctors are all good and they listen to your concerns" and 'They seem to have a flexible approach to the care of their patients here which is good'. Another patient told us 'The doctor always takes their time and treats me with respect. They talk to me using layman terms so I can understand what the issues are.' People told us they felt safe using the surgery.There was also a patient participation group (PPG). A PPG is made up of volunteer patients and practice staff who meet regularly to discuss the services on offer and how improvements can be made for the benefits of the local community. They told us the group had given patients a strong voice and were currently working with the local library, which was now a community resource.
A GP we spoke with said that they gave the time someone needed in an appointment to ensure they understood about their treatment. Where it was necessary patients told us that timely referrals had been made to other services for assessment and treatment. We saw the results of the national patient survey and these indicated that 96% of patients felt they got enough time at their appointments and they involved them in their care.
Medicines were prescribed and dispensed to patients appropriately. There were two surgeries that had dispensaries. Staff told us that patients who were eligible had the choice of having their medicines dispensed at the surgery or their local pharmacy.
We saw systems in place to monitor the quality of the services provided at the surgery. This meant that patients could be confident they were receiving a good service.