This practice is rated as Good overall. (Previous inspection 9 June 2015 – Good)
The key questions are rated as:
Are services safe? – Requires Improvement
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students) – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Woodbridge Practice on 15 March 2018 and a further visit on 21 March 2018. The reason for the inspection was as part of our inspection programme.
At this inspection we found:
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The practice had a number of systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes, although more formalised processes were needed.
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The practice was open and transparent, and had systems in place to adhere to the Duty of Candour.
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The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
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The practice displayed a commitment to multidisciplinary working and could evidence how this positively impacted on individual patient care.
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Discussion with staff and feedback from patients showed that staff were motivated to deliver care that was respectful, kind and caring.
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The practice organised and delivered their services to meet the needs of their patient population.They were proactive in understanding the needs of the different patient groups.
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A care coordinator was available on a full time basis within the practice. (A care coordinator provides additional support to patients to enable them to remain at home, support included arranging for equipment should it be needed).
The areas where the provider must make improvements as they are in breach of regulations are:
The areas where the provider should make improvements are:
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Review the follow up on actions from the fire risk assessment and to determine roles and responsibilities within the shared building.
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Review and clearly establish the accountability for maintenance and servicing within the building.
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Review the accessability of emergency drugs
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Review the process for identifying sepsis.
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Review how medication is being stored in line with national policies.
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Review the management of blank prescription pads.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice