Churchfields Medical Practice

Updated 28 December 2017

Churchfields Medical Practice provides primary medical services to approximately 10,000 patients. The practice has a website giving information about the services it provides; www.churchfieldsmedicalpractice.co.uk

The practice is registered with the Care Quality Commission to provide services at Old Basford

Health Centre, 1 Bailey Street, Old Basford, Nottingham, NG6 0HD. We visited this location to carry out our inspection.

A higher proportion of patients at this practice (67%) have a long standing health condition when compared with the clinical commissioning group (CCG) average of 52% and the national average of 53%. Other elements of the practice population, including age profile and the deprivation levels of patients, are in line with the local CCG averages.

Updated 28 December 2017

Letter from the Chief Inspector of General Practice

This practice is rated as Good overall. (Previous inspection 26 November 2014 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Churchfields Medical Practice on 6 November 2017 as part of our inspection programme.

At this inspection we found:

• There were recall and follow up systems in place to monitor patients’ health and ensure medicines were being used safely.

• The practice pharmacist carried out reviews of patients prescribed high risk or long term medicines and patients felt involved in these reviews.

• Patients were involved in decisions about their care and treatment and encouraged to take an active role. The practice ‘weigh station’ and loan of blood pressure monitors enabled patients to be directly involved in monitoring their own health.

• Patient feedback was positive and confirmed that staff treated patients with compassion, kindness, dignity and respect.

• The appointment system had very recently been reviewed to enable easier access for patients and to make a more efficient use of appointment sessions.

• Staff were recognised for the contribution they made to the smooth running of the service and they felt valued by their leaders.

We found areas where improvements were needed and the provider should take action;

• Improve systems for the checking the expiry dates of all consumable items used in clinical procedures, such as needles.

• Review the storage of all prescription stationery.

• Review indicators for patients with mental ill health and consider what further action might need to be taken.

• Strengthen quality improvement systems to be able to fully demonstrate the impact and benefits of audits.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 28 December 2017

Updated 28 December 2017

Updated 28 December 2017

Updated 28 December 2017

Updated 28 December 2017

Updated 28 December 2017