Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection of The Knoll Surgery on 2 November 2016. The overall rating for the practice was good. However, the practice was rated as requires improvement for providing safe services. The full comprehensive report on the November 2016 inspection can be found by selecting the ‘all reports’ link for The Knoll Surgery on our website at www.cqc.org.uk.
This inspection was a desk-based review carried out on 23 August 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulation that we identified at our previous inspection on 2 November 2016. This report covers our findings in relation to those requirements and additional improvements made since our last inspection.
Overall the practice is rated as good and now as good for providing safe services.
Our key findings were as follows:
In addition, the practice had made the following improvements:
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Action had been taken to improve the security of medication at the branch practice
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The system for ensuring that the protocol around the safe management of vaccines had been reiterated to relevant staff.
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Checks of the stocks of controlled drugs were continuing to be carried out by two staff members.
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The system for identifying dispensing errors and monitoring uncollected prescriptions had been reviewed.
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The system for ensuring staff were provided with the training needed for their roles had been improved.
The areas where the provider should make improvements are:
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Carry out and document weekly in-house checks of the fire alarm and monthly checks of the emergency lighting.
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A copy of the report to confirm the electrical witring at the branch practice is satisfactory should be forwarded to CQC.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice