9 January 2024
During an inspection looking at part of the service
We carried out a targeted assessment of Eden Park Surgery in relation to the responsive key question. This assessment was carried out on 9 January 2024 without a site visit. We rated the key question of responsive as Good.
As the other domains were not reviewed during this assessment, the rating of good will be carried forward from the previous inspection and the overall rating of the service will remain Good.
Safe - good
Effective - good
Caring - good
Responsive - good
Well-led - good
The full reports for previous inspections can be found by selecting the ‘all reports’ link for Eden Park Surgery on our website at www.cqc.org.uk
Why we carried out this assessment
This inspection was a targeted assessment of the key question of responsive.
How we carried out the assessment
This inspection was carried remotely. This included:
- Conducting staff interviews using video conferencing.
- Requesting evidence from the provider.
- Speaking to members of the Patient Participation Group (PPG).
Our findings
We based our judgement of the quality of care at this service on a combination of:
- what we found when we carried the assessment
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We found that:
- Patients could access care and treatment in a timely way.
- National GP patient survey results relating to access were above national averages.
- The provider had systems in place to monitor patient feedback and identify areas for improvement. Improvement plans were implemented in response to these activities.
- The provider had identified complaints that had not been appropriately logged or responded to in a timely manner. We saw evidence at that this shortfall had been addressed and complaints were being logged and satisfactorily handled at the time of this assessment.
Whilst we found no breaches of regulations, the provider should:
- Continue to monitor and review the practice complaints process to ensure it remains effective.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Health Care