We carried out a review of the data available to us about Charlton Hill Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Charlton Hill Surgery, you can give feedback on this service.
This practice is rated as Good overall. (Previous inspection November 2014 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Charlton Hill Surgery on 1 November 2017. This was a planned inspection as part of our inspection programme.
At this inspection we found:
The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
Staff involved and treated patients with compassion, kindness, dignity and respect.
There were routine and urgent appointments easily available and patients were able to access care when they needed it.
The GP partners provided strong leadership and stability within the practice.
There was good communication between staff and partners, and also between the practice and its patients.
Chief Inspector of General Practice
We carried out a comprehensive inspection of Charlton Hill Surgery. Charlton Road. Andover. Hampshire. SP10 3JY on 27 November 2014. Overall the practice is rated as good.
This practice has a branch surgery at The White House 1 Newbury Road. Enham Alamein. SP11 6HG. We did not inspect the branch surgery.
Specifically we found the practice was good for providing well led, effective, safe caring and responsive services. It was also rated good for all the population groups we looked at.
Our key findings were as follows:
Chief Inspector of General Practice