Magnolia House

Updated 28 September 2018

Magnolia House was established in 1911 and moved to its current premises in 1963.

The practice serves Sunningdale, Sunninghill, Windlesham and some areas of Ascot and Virginia Water. The registered provider is Magnolia House.

The practice is one of the practices in East Berkshire Clinical Commissioning Group (CCG) and provides general medical services to approximately 9,200 registered patients.

According to data from the Office for National Statistics, this part of Berkshire has high levels of affluence and low levels of deprivation. The practice population has a predominantly higher proportion of patients over 75 and under 14 years of age compared to national averages. In addition, there are fewer working age patients (45 to 60 years) and lower levels of unemployment compared to the national average. The ethnic mix of patients is predominantly white with approximately 10% of registered patients belonging to black or minority ethnic groups.

The practice provides the following regulated activities:

Diagnostic and screening procedures

Family planning services

Maternity and midwifery services

Surgical procedures

Treatment of disease, disorder or injury

All services and regulated activities are provided from:

Magnolia House, Station Road, Ascot, Berkshire, SL5 0QJ

Online services can be accessed from the practice website: www.magnoliahouse.nhs.uk

Updated 28 September 2018

Letter from the Chief Inspector of General Practice

This practice is rated as Good overall. (Previous inspection October 2014 – Good)

The key questions are rated as:

Are services safe? – Requires Improvement

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students) – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Magnolia House on 8 November 2017. This inspection was carried out as part of our new phase of inspections, which commenced on 1 November 2017. The practice had previously been inspected in October 2014 and was rated as good overall and requires improvement for safe.

Our key findings were:

• The practice had systems in place to manage risk. However, these were not always consistently applied and we found concerns with patient group directions and patient specific directions, patient safety alerts processes and staff recruitment files.
• When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider must make improvements are:

• Ensure care and treatment is provided in a safe way to patients.

The areas where the provider should make improvements are:

• Ensure staff health needs are identified, reviewed and recorded so reasonable adjustments can be made, where necessary.
• Consider patient communication needs in regard to the accessible information standard.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 14 December 2017

Updated 14 December 2017

Updated 14 December 2017

Updated 14 December 2017

Updated 14 December 2017

Updated 14 December 2017