The Care Quality Commission
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  • GP practice

Archived: Bury Road Surgery

Overall: Good read more about inspection ratings

Gosport War Memorial Hospital, Bury Road, Gosport, Hampshire, PO12 3PW (023) 9258 0363

Provided and run by:
Bury Road Surgery

Important: The provider of this service changed. See new profile

All Inspections

18 December 2014

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out a comprehensive inspection of Bury Road Surgery, Gosport War Memorial Hospital, Bury Road, Gosport, Hampshire, PO12 3PW on 18 December 2014.

Specifically, we found the practice to be good for providing well-led, effective, caring and responsive services. It was also good for providing services to older people, people with long term conditions, families, children and young people, working age people, people whose circumstances may make them vulnerable and people experiencing poor mental health. It required improvement for providing safe services.

  • Patients were complimentary about the care and support they received from staff.
  • Staff told us they were committed to providing a service that put patients first.
  • The practice worked with other health and social care professionals and organisations to ensure that their patients received the most effective support and treatment.
  • Staff were trained in and aware of their responsibilities for safeguarding of vulnerable adults and children. There were systems and processes in place to raise concerns and there was a culture of reporting and learning from incidents within the practice.
  • Patients told us they could always get an emergency appointment and waiting time for routine appointments was satisfactory.
  • One of the GPs had specific training for assessing capacity and had qualified to a higher level of the Mental Health Act 1983.

However, there were also areas of practice where the provider needs to make improvements.

The provider must:

  • Make improvements in relation to monitoring medication fridges

The provider should:

• Carry out audits in relation to infection control.

  • Carry out formal Mental Capacity Act training for staff.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

15, 16 January 2014

During a routine inspection

We visited the practice over two days. We spoke with six people who used the service; this included one active member of the Patient Participation Group (PPG), and with clinical and non-clinical staff.

People we spoke with were positive about the service they received. People told us they didn't have any problems getting an appointment. People told us that the staff were caring, respectful and polite. One person told us 'They are excellent, I have never had any complaints'. People said that during consultations the doctors explained issues and answered questions in a way they could understand. One person told us 'I am always asked my opinion'. They told us they are always of the decision making process". Another told us 'They take their time to listen and are understanding'.

People received care that ensured their safety and welfare. Individual needs were assessed and care was provided to meet them. Diagnostic tests were carried out when required and referrals made if necessary and appropriately followed up.

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and respond appropriately.

The provider operated a robust recruitment policy and ensured appropriate checks were carried out.

The practice monitored the quality of the service by performing audits and seeking the views of the patients by surveys and engagement in the Patient Participation Group (PPG).