10 December 2019
During an inspection looking at part of the service
We carried out an inspection of this service following our annual review of the information available to us including information provided by the practice. The practice was previously inspected on 10 May 2016 and we rated the practice as Good overall.
Because of the assurance received from our review of information we carried forward the Good ratings for the following key questions: Safe, Caring and Responsive. This inspection looked at the following key questions:
Are services Effective?
Are services Well-led?
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups.
At this inspection we found:
- Patients received effective care and treatment that met their needs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The culture of the practice and the way it was led and managed drove the delivery and improvement of high-quality, person-centred care.
Whilst we found no breaches of regulations, the provider should:
- Continue with efforts to improve outcomes for patients with hypertension.
- Continue with efforts to improve up-take for cervical screening.
- Continue to review exception reporting rates with a view to bringing them in line with local CCG averages.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care