We carried out a review of the data available to us about Poole Town Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Poole Town Surgery, you can give feedback on this service.
We carried out an announced comprehensive inspection at Poole Town Surgery on 23 January 2019. The overall rating for the practice was good. However, the practice was rated requires improvement for providing well-led services. A Requirement Notice was served in relation to a breach of Regulation 17 Good Governance, The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The full comprehensive report for the inspection undertaken on the 23 January 2019 can be found by selecting the ‘all reports’ link for Poole Town Surgery on our website at .
After our inspection on 23 January 2019 the practice wrote to us with an action plan outlining how they would make the necessary improvements to comply with the Requirement Notice.
This inspection was an announced focussed follow-up inspection carried out on 9 January 2020 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 23 January 2019. This report only covers findings in relation to those requirements.
Our judgement of the quality of care at this service is based on a combination of what we found when we inspected, information from our ongoing monitoring of data about services and information from the provider, patients, the public and other organisations.
This practice remains rated as good overall. The practice is now rated as good for providing well-led services.
At this inspection we found:
• The practice showed that all learning from significant events had been shared with all relevant staff.
• All staff had completed training in safeguarding adults and children to the appropriate level.
• The arrangements for identifying, recording and managing risks were effective. There were effective recruitment checks, fire alarm tests and records of staff vaccination status. There was effective management of prescription security.
• The provider was aware that some Quality and Outcomes Framework (QOF) exception reporting was higher than national averages and had taken steps to address the level of exception reporting.
The areas where the provider should make improvements are:
• Continue to monitor Quality and Outcomes Framework (QOF) exception reporting and continue to implement appropriate measures to reduce this in line with local and national data.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated
Care
We carried out an announced comprehensive inspection at Poole Town Surgery on 23 January 2019.
We based our judgement of the quality of care at this service on a combination of:
We rated the practice as Requires Improvement for providing well-led services because:
We rated the practice as Good for providing safe, effective, caring and responsive services because:
We rated all population groups as Good, with the exception of long-term condition which was rated as Requires Improvement.
The areas where the provider must make improvements are:
(Please see the specific details on action required at the end of this report).
The areas where the provider should make improvements are:
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Professor Steve Field CBE FRCP FFPH FRCGP Chief Inspector of General Practice
We carried out an announced comprehensive inspection at the Poole Town surgery on 2 December 2015. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
We saw one area of outstanding practice:
The practice had initiated a project to provide better care for older people specifically those over 75 years of age. They had employed a health care assistant (HCA) specifically for this and increased their nursing hours to allow them to have one session a week in the community visiting their over 75’s. This gave the practice the flexibility to see patients who either found it difficult to get into the practice or did not meet the criteria for visits from the district nursing team. Staff were able carry out routine health checks, observe the patient in their own environment and pick up any early signs that they were not coping. Care plans would be put in place where issues had been identified. The practice were able to give us examples of where admission to hospital had been avoided as symptoms had been recognised and treated before hospitalisation was required
Chief Inspector of General Practice