We carried out an announced comprehensive inspection at Coseley Medical Centre on 30 August 2017. The overall rating for the practice was good. The practice was found to be requires improvement in providing responsive services. The full comprehensive report on the August 2017 inspection can be found by selecting the ‘all reports’ link for Coseley Medical Centre on our website at www.cqc.org.uk.
A desktop inspection was carried out on 22 August 2018 to confirm that the practice had made improvements and the practice remained rated as requires improvement for providing responsive services.
This inspection was a desk-based review carried out on 12 November 2019 to confirm that the practice had made improvements that we identified in our previous inspection on 30 August 2017. This report covers our findings in relation to those requirements and additional improvements made since our last inspection.
Overall the practice remains rated as good overall.
Our key findings were as follows:
- The practice had installed a new telephone system in May 2018 and outcomes from the national patient survey results in 2019 have seen an increase in patient satisfaction relating to timely access of the service.
- The practice have introduced a telephone triage system and are supported by two advanced nurse practitioners to increase appointment availability for patients.
- The practice monitored the performance of telephone response times and had increased the number of call receivers.
- Patients satisfaction results for timely access to the service were in line with local and national averages.
Details of our findings and the evidence supporting our ratings are set out in the evidence table.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care