This practice is rated as Good overall. (Previous rating January 2016– Good)
The key questions at this inspection are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Budshead Medical Centre on 13 November 2018 as part of our inspection programme.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
- Results of the July 2018 national GP patient survey showed the practice had performed better than CCG and national averages for example, patients satisfied with the type of appointment (or appointments) they were offered was 93% compared to the national average of 74%.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
- The practice were taking part in a research programme to look at a holistic approach for those patients with severe and enduring mental health issues and were in the process of employing a mental health worker.
We saw areas of outstanding practice:
The practice understood the needs of its population and tailored services in response to those needs. For example
- The practice were involved in a project that involved seeing any patients with a newly diagnosed Long Term Conditions, that had been diagnosed within the past 12 months. These patients were offered coaching sessions to help them physically and psychologically with their illness. Patients were also given the opportunity to become part of the Time Bank project that would help offset any isolation or loneliness.
- The practice had been key players in the development of offices and a new social hub in the area as it brought local support services to the local area. For example:
- pop up libraries,
- children’s clubs
- Healthy living initiatives
- Barnardo’s
- Fitness classes
- The practice staff were actively involved in the Plymouth International GP recruitment project attending conferences to promote services within Plymouth.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
Please refer to the detailed report and the evidence tables for further information.