This practice is rated as Good overall. (Previous inspection September 2015 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Orchid House Surgery on 1 May 2018, as part of our inspection programme.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- A total of 312 patients, which is approximately 4% of practice population, had been identified as carers.
- The practice had a small number of patients who identified as Trans People and some of whom were undergoing gender reassignment procedures. The practice ensured that these patients had access to appropriate support groups and were able to see a regular GP when possible, to promote continuity of care.
- Uptake rates for the vaccines given were significantly above the target percentage of 90%. With results for all four indicators being 98% or above.
- Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
The areas where the provider should make improvements are:
- Continue to act on relevant medicine alerts received by the practice.
Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice