The Care Quality Commission
  • Doctor
  • GP practice

Archived: Canterbury Health Centre Also known as Dr Molony & Partners

Overall: Good read more about inspection ratings

26 Old Dover Road, Canterbury, Kent, CT1 3JH (01227) 452444

Provided and run by:
Sturry Surgery

All Inspections

18 February 2020

During an annual regulatory review

We reviewed the information available to us about Canterbury Health Centre on 18 February 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

10 November 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Canterbury Health Centre on 10 November. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the experience and had been trained to provide them with the skills and knowledge to deliver effective care and treatment Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

However there were two areas where the provider should make improvements:

  • The practice should consider a confidentiality agreement between the two practices, working from the same reception area, to cover those times staff were privy to confidential imformation belonging to the other practice.
  • The practice should review the systems used to identify patients who are caring for others so as to develop a carers’ register which is more reflective of the patient population.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice